Key customer service interaction points at Zoom Fuel Station

1. Welcoming the customer to the petrol station

2. Getting the customer’s order for fuel or any other service he/she may require.

3. Answering any questions the customer may have.

4. Delivering the service requested by the customer.

5. Providing complimentary services to the customer.

6. Getting payment for service and giving correct change to the customer where necessary.

7. Properly ushering the customer out of the petrol station with a warm farewell and request for a repeat visit soon.